Refund and Cancellation Policy

Effective October 23, 2026 · Applies to VenueAide subscriptions bought by venues

VenueAide is a trade name of Adaptive Integration Systems LLC, a Pennsylvania company. We sell floorplan software to wedding and event venues. This page explains how billing, cancellation and refunds work. Each venue's order form and service agreement give the full terms.

1. Plans

VenueAide is sold as a monthly subscription, billed in advance in US dollars, plus a one-time set-up fee for drawing the venue's rooms. Prices are quoted to each venue on request and stated on its order form. We do not offer a free trial at this time.

2. Monthly subscription

• A venue can cancel at any time. Cancelling stops the next monthly charge.
• The venue keeps access until the end of the month it has paid for. We do not refund part of a month.

3. Set-up fee

• The set-up fee pays for drawing the venue's rooms to scale. It is earned when the venue accepts the room drawings: when the venue confirms them, or does not report a specific error within 10 business days of delivery.
• If the venue reports an error, we fix it and redeliver within 10 business days. If we cannot fix it after two tries, or within 30 days of the first report, the venue may cancel and get back the set-up fee for the affected rooms.
• If the venue cancels before accepting the drawings, we refund 100% of the set-up fee if we have not started work, and 50% once drawing has started.
• Once the drawings are accepted, the set-up fee is not refundable.
• Extra rooms, extra floorplans or redrawing after a room changes are quoted and approved separately, under the same rules.

4. How to cancel

E-mail cancel@venueaide.com from an account owner's address. No phone call is needed. We confirm every cancellation by e-mail within 2 business days. Cancellation takes effect at the end of the paid month unless the venue asks for an earlier date (no refund for the earlier date).

5. Your data after cancellation

For 30 days after the plan ends, an account owner can sign in to export or print the venue's floorplans and event plans. After 90 days we delete the venue's data from the live service; backups roll off on their normal schedule after that. We keep billing records as the law requires.

6. Failed payments

If a payment fails, we e-mail the account owner and our payment processor retries automatically. If an amount is still unpaid 30 days after its due date, we may suspend access after a further 7 days' written notice. We do not delete data during a suspension, and access returns when the balance is paid.

7. Price changes

We give at least 30 days' notice by e-mail before a price change. New prices start at the next billing period, never mid-period, and the venue may cancel before they start.

8. Taxes

Prices exclude tax. Sales tax is added where it is due, based on the venue's location, and shown as a separate line on every invoice and receipt.

9. How refunds are paid

Refunds go back to the original payment method within 10 business days of approval. A bank (ACH) payment can only be refunded in full within 180 days; any other refund on a bank payment is given as an account credit.

10. Billing questions and disputes

Please contact us first at billing@venueaide.com. We answer within 2 business days and correct any billing error. Please report invoice errors in writing within 30 days.

11. Couples and guests

VenueAide charges only the venue. We do not take couples' deposits or payments, and we are not part of a venue's refund or cancellation terms with its couples.

Nothing in this policy limits rights you have under law that cannot be waived.