Questions
A few good questions.
The things venues ask before they start. If yours is not here, write to hello@venueaide.com.
What do you need from us to draw our rooms?
The plans or drawings you already have, a few photos of each room, the link to your 3D tour if you have one, and any measurements you are sure of. We review what you have, tell you what else is needed and confirm the set-up timing.
Do we need a 3D tour of our rooms?
No. A 3D tour helps as a reference next to plans, photos and measurements, but we can draw a room without one. We confirm what each room needs after reviewing your material.
How long does set-up take?
It depends on the number of rooms and the material you have. We give you a date after reviewing your plans and photos, and you check every drawing against the real room before it goes live.
Are the drawings exact?
They are drawn to scale from your plans, photos, measurements and tour, and they are a planning aid. They are not a survey and not a fire-code, occupancy or accessibility determination. The venue checks capacities, exits and aisles as it does today.
Who can change the accepted floor plan?
Only your team. Couples suggest changes through the review link; your venue accepts or declines each suggestion. A suggestion never replaces the accepted plan on its own.
Can our team and our couples use a phone or tablet?
Yes. The studio runs in the browser on phone, tablet and computer, and the review link opens in any browser without an app.
What does it cost?
Pricing is on request: one monthly plan per venue, month to month, quoted with your rooms. Prices exclude sales tax. See pricing.
How do we cancel?
Email cancel@venueaide.com from an account owner's address. No phone call is needed. The cancellation takes effect at the end of the month you have paid for. The refund policy has the details.
Who owns our data?
You do. Your event records, plans and your clients' details are yours. VenueAide holds them only to run the service for your venue and does not sell them or use them for its own marketing. See the privacy policy.
Can we export our plans?
Yes. Plans print to PDF at any time, and event records export in a common format. After a plan ends, an account owner can still sign in for 30 days to export or print.
Can more than one person at the venue have a login?
Yes. Each team member gets a named login on their own email, with a role: owner, manager, event specialist or staff. There are no shared passwords.
Do you work with venues outside Philadelphia?
Yes. The drawings are made from your plans, photos and tour, so a venue anywhere in the United States can start. We are based in Philadelphia and meet local venues in person.
Still wondering?
Write to hello@venueaide.com or call (215) 259-8008, Monday to Friday, Eastern time. Or read how the Floor Plan Studio works.